Booking Terms

By making a booking with Blue Ocean Dive Centers and Resorts you accept the terms and conditions listed hereunder. Please read carefully;


Prices

  • All prices listed on this website for daily diving, tours, activities, dive programs, equipment and dive courses are per person, quoted in the currency of the European Union (Euro €), and including taxes and service charges.


Bookings

  • You will receive a confirmation by email within 48 hours of making your booking through this website.
  • Our client relation team may reply by requiring additional information or clarifications in order to confirm the booking
  • More details about how to book and pay will be shared by receiving your booking confirmation


Payment upon Check-in / Onsite

  • On arrival, clients with pre-booked reservations should submit the received confirmation indicating the services that have already been confirmed on a specific date or period.
  • Services such as daily diving, snorkelling sea trips and learn to dive courses requires a booking confirmation. Advanced payment may not be required for similar services.   
  • Cash payment accepted in USD, EUR or EGP 
  • Credit card payments upon check-in/on-site will be made in USD, EUR or EGP and are subject to a 2% charge. We accept VISA and MasterCard at our dive centers and resorts.


Advanced Payment

  • For some bookings that may include accommodation, special requests or booking that require a minimum number of group members;  a deposit or a full-service charge may be required in advance to secure your booking unless otherwise agreed.
  • Prepaid bookings are currently made via bank transfers.
  • Deposits may be made through bank transfer or by credit card (Visa or Master Card).
  • Advance payment must be deposited within at least 14 days prior arrival date unless otherwise agreed.
  • Services will be offered strictly only according to the voucher presented upon check-in.
  • Online payment is not available and will activate soon.


Changes on Confirmed Bookings 

  • You may request a change to your booking. please submit changes by email and refer to the booking/confirmation number on the confirmation email you have received earlier.
  • Any change made to the original booking is subject to acceptance or rejection.
  • In case of receiving payment or issuing a receipt, no administrative fees will be applicable except to the required changes.


Cancellation Policy

For advanced-paid bookings

  • In case of cancellation of a confirmed booking ( partially or fully paid bookings), the following cancellation fees shall be applied, unless otherwise agreed:
  •     Cancellation 14 days prior to check-in date, 30% 
  •     Cancellation 7 days prior to the check-in date, 50% 
  •     Cancellation 48h prior to the check-in date, the full amount will be non-refundable.


Refund Policy

  • Refunding any received amount of money to the same account is usually made by using the same method used in the original payment. Refunding money shall not be made in case of the absence of presentation for the current booking. In some cases, additional charges may be applied by the local bank without prior notice.


Read our Privacy Policy

Standards and Safety Procedures

Standards and Safety Procedures

Scuba Diving Activities


Upon your check-in and before starting your diving program or diving tour, few standard procedures are required to ensure the maximum safety for all scuba divers and guests of our dive centres, beaches or sailing fleet;


  • All divers need to do a welcome dive from the house reef prior to participating in boat trips, also they’re required to do the following skills (Mask removal, Reg recovery, clear, weight and buoyancy check.
  • Open water Divers who didn’t dive for six months or more are required to do a refresher dive which may include all skills necessary in confined water.
  • Any diver who didn’t dive for more than 12 months is required to do a refresher dive which may include all skills necessary in confined water.
  • DMs and OWSIs need to do their first dive from the house reef but skills maybe not required.
  • Repeater guest whom we know their level and their last dive was within 12 months may participate in boat trips, and we keep the right to agree or not.
  • Divers need to show a diving license which we keep it at the dive center till the end of their activity, and if any diver failed to prove his level of diving then the diver will need to sign a (Declaration form)and the first dive will be a refresher dive.
  • Divers who book for unguided dives from the house reef ( First time with Blue Ocean ) must do them first, dive with a guide to evaluate their ability to dive unguided, but repeater guest whom we know can book directly and we keep the right to agree or not
  • House reef diving between 8:00 am and 4:15 pm
  • Welcome dives are scheduled every day at 8:30, 11:30 and 14:30
  • Speed boat and RIB tours are scheduled every day at 8:30, 11:30 and 14:30
  • Cruising to dive sites is subject to weather conditions, and some sites require prior authority permissions